THE CHAT
Experience the new way to chat.
Generative AI solution, based solely on your data, personalized dialogue, fully precise, AI-generated answers to your users' individual questions.
WHAT BRANCHLY CAN DO
Features.
branchly AI is ahead of its time. Based on the unique combination of proprietary AI models and algorithms with GPT, designed to communicate individually and personally, so that every chat feels like a live chat with a real person.
Full control over the displayed answers. Only your content from the knowledge base will be displayed, no response will be generated.
Trend-based and efficient. Finally, your customers receive the navigation menus for the truly relevant topics. Based on specially developed algorithms and analyses, we track what the users request the most, and based on that, we automatically switch the navigation menus according to the intervals you've selected. This way, your customer immediately sees the most relevant topics right away.
Gone are the times when your customers had to fight through the channel jungle and still end up in the wrong place. Complex inquiries are automatically redirected to the best contact channel, saving your customers time and enabling efficient interaction without customer repetition.
Using LLM and GPTs in compliance with data protection is not possible? It is! Thanks to our partnership with Microsoft and our hosting in Germany and Europe, we ensure that your data is protected and no information is used for training purposes, etc.
Gain deep insights into customer usage, uncover optimization potential, determine your ROI, and find out if an issue has been resolved conclusively.
OUR HIGHLIGHTS
The branchly DNA.
branchly
Other solutions
Pre-filtering and routing of requests reduce contact volume and improve the user experience.
High complexity in support channels leads to inefficiencies, lack of measurability, poor user experience.
Simple integration and dynamic, time- and cost-efficient solution in Customer Service.
Introduction of new digital channels leads to higher costs and workload.
Complete traceability for comprehensive evaluation of content & processes.
The use of multiple support channels (chatbots, phone, email, FAQs) makes it difficult to prove that issues have been successfully resolved.
Efficient use of branchly AI for precise, reliable responses based on your content.
Inaccurate use of ChatGPT can lead to misleading responses or hallucinations.
WE ARE GOOD
Our numbers.
final support requests
Direct ROI from usage
more cost-effective than traditional support channels
IN GOOD COMPANY
