Product Navigator.

Product Navigator.

Product Navigator.

THE CHAT

Experience the new way to chat.

Generative AI solution, based solely on your data, personalized dialogue, fully precise, AI-generated answers to your users' individual questions.

Optimized interactions

Simplify customer interaction with our embedded, native, and user-friendly interfaces. Provide your users with a first-class and autonomous experience.

Optimized interactions

Simplify customer interaction with our embedded, native, and user-friendly interfaces. Provide your users with a first-class and autonomous experience.

Optimized interactions

Simplify customer interaction with our embedded, native, and user-friendly interfaces. Provide your users with a first-class and autonomous experience.

Theme-based routing

Guide your customers to their optimal support channel and improve their personalized support journey with topic-based routing and API integration.

Theme-based routing

Guide your customers to their optimal support channel and improve their personalized support journey with topic-based routing and API integration.

Theme-based routing

Guide your customers to their optimal support channel and improve their personalized support journey with topic-based routing and API integration.

Quick content integration

With branchly, easily convert unstructured data (e.g. website and PDF) into structured knowledge, and you will be ready to use in a few minutes.

Quick content integration

With branchly, easily convert unstructured data (e.g. website and PDF) into structured knowledge, and you will be ready to use in a few minutes.

Quick content integration

With branchly, easily convert unstructured data (e.g. website and PDF) into structured knowledge, and you will be ready to use in a few minutes.

Analysis-based Insights

Continuously improve your content and performance based on actionable insights and excellent feedback.

Analysis-based Insights

Continuously improve your content and performance based on actionable insights and excellent feedback.

Analysis-based Insights

Continuously improve your content and performance based on actionable insights and excellent feedback.

WHAT BRANCHLY CAN DO

Features.

AI-power with branchly AI

AI-power with branchly AI

AI-power with branchly AI

branchly AI is ahead of its time. Based on the unique combination of proprietary AI models and algorithms with GPT, designed to communicate individually and personally, so that every chat feels like a live chat with a real person.

Content control

Content control

Content control

Full control over the displayed answers. Only your content from the knowledge base will be displayed, no response will be generated.

Dynamic navigation

Dynamic navigation

Dynamic navigation

Trend-based and efficient. Finally, your customers receive the navigation menus for the truly relevant topics. Based on specially developed algorithms and analyses, we track what the users request the most, and based on that, we automatically switch the navigation menus according to the intervals you've selected. This way, your customer immediately sees the most relevant topics right away.

Theme-based routing

Theme-based routing

Theme-based routing

Gone are the times when your customers had to fight through the channel jungle and still end up in the wrong place. Complex inquiries are automatically redirected to the best contact channel, saving your customers time and enabling efficient interaction without customer repetition.

100% GDPR compliant

100% GDPR compliant

100% GDPR compliant

Using LLM and GPTs in compliance with data protection is not possible? It is! Thanks to our partnership with Microsoft and our hosting in Germany and Europe, we ensure that your data is protected and no information is used for training purposes, etc.

AI-specific analysis

AI-specific analysis

AI-specific analysis

Gain deep insights into customer usage, uncover optimization potential, determine your ROI, and find out if an issue has been resolved conclusively.

OUR HIGHLIGHTS

The branchly DNA.

branchly

Other solutions

Everything from one source

Pre-filtering and routing of requests reduce contact volume and improve the user experience.

High complexity in support channels leads to inefficiencies, lack of measurability, poor user experience.

Efficiency

Simple integration and dynamic, time- and cost-efficient solution in Customer Service.

Introduction of new digital channels leads to higher costs and workload.

Analysis

Complete traceability for comprehensive evaluation of content & processes.

The use of multiple support channels (chatbots, phone, email, FAQs) makes it difficult to prove that issues have been successfully resolved.

branchly AI

Efficient use of branchly AI for precise, reliable responses based on your content.

Inaccurate use of ChatGPT can lead to misleading responses or hallucinations.

WE ARE GOOD

Our numbers.

483k

483k

483k

final support requests

Instant

Instant

Instant

Direct ROI from usage

97%

97%

97%

more cost-effective than traditional support channels

Experience the future of Customer Experience today!

Experience the future of Customer Experience today!

Experience the future of Customer Experience today!

IN GOOD COMPANY

What our customers say

"We have implemented the branchly solution to reduce the workload of our call center in processing our hotlines and emails. According to our own analysis, we were able to save around €25,000 in the first 14 days and at the same time make our customers more satisfied."

Stefan Schmid

Head of Customer Service, Weltbild D2C Group

"We have implemented the branchly solution to reduce the workload of our call center in processing our hotlines and emails. According to our own analysis, we were able to save around €25,000 in the first 14 days and at the same time make our customers more satisfied."

Stefan Schmid

Head of Customer Service, Weltbild D2C Group

"We have implemented the branchly solution to reduce the workload of our call center in processing our hotlines and emails. According to our own analysis, we were able to save around €25,000 in the first 14 days and at the same time make our customers more satisfied."

Stefan Schmid

Head of Customer Service, Weltbild D2C Group

"The easy setup and go-live of the platform impressed me. It helps me focus on growing my business and handle repetitive questions effectively."

David Klein

Founder, BOOMSIG

"The easy setup and go-live of the platform impressed me. It helps me focus on growing my business and handle repetitive questions effectively."

David Klein

Founder, BOOMSIG

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