ABOUT US

Who we are.

Who we are.

WHAT BRANCHLY DOES

Setting new standards in the Customer Experience.

With more than 15 years of experience in the field of chatbots and artificial intelligence with a focus on customer service, in digitalization and analytics, we have developed an effective and holistic solution to meet the needs of customers in dialogue with companies.

We are convinced that simplicity is the key to finding answers. That's why branchly offers a new holistic user interface for artificial intelligence, based on a combination of navigation, search, and chat, allowing the end customer to quickly and intuitively find answers to their questions and, if necessary, to contact the most suitable support channel for them.

For companies, this means more satisfied customers while saving costs and time. Our solution is an attractive option for any company looking to improve its customer experience, with low effort, easy implementation, and comprehensive evaluation.

With more than 15 years of experience in the field of chatbots and artificial intelligence with a focus on customer service, digitization, and analytics, we have developed an effective and holistic solution to meet the needs of customers in dialogue with companies.

We believe that simplicity is the key to finding answers. That's why branchly offers a novel holistic user interface for artificial intelligence based on a combination of navigation, search, and chat, allowing end customers to quickly and intuitively find answers to their questions and, if necessary, get in touch with the most suitable support channel.

For companies, this means happier customers while saving costs and time. Our solution is an attractive option for any company looking to improve its customer experience, with low effort, easy implementation, and comprehensive evaluation.

TEAM MEMBERS

Meet the team.

Meet the team.

Sebastian Flick

Co-Founder, Sales & Consultancy

Markus Linnenberg

Co-Founder, Product & Technology

Luisa Carrasco Ferreras

Communications and Product Marketing Consultant

Duc Nguyen

Freelance Frontend Developer / DevOps Engineer

Anh Tuan Tran

Freelance Frontend Developer / DevOps Engineer

Sebastian Waldemer

Senior Consultant

Paulina Kisielewska

Lead Customer Success Manager / Conversational Designer

Tal Barak

Senior Data Analyst

Dominique Wittig

Evangelist

Our team in numbers.

Our team in numbers.

151

151

151

Successfully implemented digitization projects

Successfully implemented digitization projects

15

15

15

Years of experience in customer service

Years of experience in customer service

7

7

7

Years of experience in analytics

Years of experience in analytics

Mission. Vision. Values.

Mission. Vision. Values.

Our mission

Our vision

Our values

Our mission

Our vision

Our values

Our mission

Our vision

Our values

Passion, competence and innovation combined to find a solution for every customer communication need.

Passion, competence and innovation combined to find a solution for every customer communication need.