A session begins as soon as a user interface (e.g., widget, chat, or search) is loaded. It becomes an active session as soon as the user performs an interaction – this includes actions such as searching, navigating, chatting, or submitting a form. Multiple interactions within a branchly user interface count as only one active session.

Start with the number of page views on the pages where the branchly user interfaces are embedded. Apply an estimated interaction rate, which typically ranges from 1-5% depending on the embedding. The session limit is billed over the entire year to cushion seasonal fluctuations and peak loads.

If you exceed your agreed monthly limit for active sessions, your branchly solution will remain available and functional for your users. We will inform you about the excess and charge for the additional sessions according to the terms specified in your contract.

The account management at branchly offers you a personal exchange and strategic support through a dedicated contact person. This expert helps you optimize and scale your individual use cases. The main advantage: It ensures that your individual requirements are implemented in the best possible way, allowing you to fully leverage the benefits of our AI communication platform.

The basic analytics provide you with an overview of the most important metrics regarding usage and complete conversation logs. The advanced analytics, on the other hand, offer deeper insights into the needs of your users and enable automated detailed content analysis using AI.