+39 million satisfied users
GDPR & EU AI Act
compliant

Accessible & WCAG-compliant

Your AI, Your Control
Excellent
Service
No prior AI knowledge
required
Seamlessly multilingual in 101 languages

Experience the next generation of the chat experience! Forget conventional AI chatbots and create your own chat with an integrated branchlyAI agent in just a few minutes. This agent communicates seamlessly, multilingual, and individually with your customers – for personalized dialogues at the highest level.
Only desired content
Page-specific question suggestions tailored to visitors
Seamlessly communicate in 101 languages with branchlyAI
AI-specific analyses
Experience self-service anew: With intelligent routing and dynamic navigation, your customers can reach the right content or contact directly. No more endless voice bot loops and being asked to write an email at the end – the times of cumbersome communication are over!
Search & Navigation uniquely combined
Trend-based, dynamic & efficient
Topic-based routing to contact channels
SEO capable

Increase conversions
Through more information before purchase and targeted incentives.
Reduce support costs
By automating user inquiries.
Increase user satisfaction
Through an intuitive and personalized experience.
FAQ
Frequently Asked Questions.
How many users does branchly have?
branchly already has over 39 million satisfied users who have been successfully provided with relevant content and answers through the various AI interfaces on websites.
With which systems can branchly be integrated?
branchly integrates seamlessly with your existing systems. It offers integrations for e-commerce platforms such as Shopware and Shopify, customer service tools such as Zendesk, HelpSpace, and Freshworks, as well as tourism and regional data sources such as destination.one, toubiz, infomax, or BayernCloud. Additionally, other custom systems can be connected flexibly via webhooks.
How does setting up branchlyAI work without any prior AI knowledge?
Setting up branchlyAI is designed to work completely without any programming or AI knowledge. branchly sits like an intelligent "AI layer" on top of your existing website. The AI uses your existing content (such as website copy, PDFs, CSV files) as a knowledge base. Through the intuitive dashboard, you get immediate, deep insights into user interactions and can automate and optimize AI communication.
What sets branchly apart from a conventional chatbot?
branchly is not just a simple chatbot, but a comprehensive communication platform. While conventional bots often end up in endless loops, branchly offers four intelligent solutions from a single source: a hybrid AI search, a personalized AI chat, a dynamic navigator for topic-based routing, and a smart form that pre-filters inquiries.
How does branchly help reduce support costs and increase conversions?
By automatically answering routine inquiries (self-service) and using intelligent, intent-based routing, branchly significantly relieves your customer service team. At the same time, conversion rates increase because website visitors find exactly the information they’re looking for before purchase through targeted, dynamic navigation and precise AI responses.
How secure is the branchly AI regarding data protection and accessibility?
branchly is designed to be completely future-proof. The platform is fully compliant with the GDPR and the EU AI Act. In addition, the user interfaces are designed to be accessible and WCAG-compliant, so they are accessible to all website visitors. You always retain full control over the AI and the data used.
In how many languages can the branchlyAI agent communicate with website visitors?
The branchlyAI agent communicates seamlessly in 101 languages. This allows you to offer visitors from around the world a personalized, multilingual, high-quality conversational experience on your website without having to translate content manually.








































