Cost reduction and efficiency improvement in customer service

Cost reduction and efficiency improvement in customer service

Cost reduction and efficiency improvement in customer service

Experience the difference with dynamic user guidance, semantic search, and generative AI chat - self-service that sets new standards.

Experience the difference with dynamic user guidance, semantic search, and generative AI chat - self-service that sets new standards.

Experience the difference with dynamic user guidance, semantic search, and generative AI chat - self-service that sets new standards.

Would you like to reduce your customer service costs? Start now.

Create Free Account

Register on branchly.io.

Add content easily

Connect knowledge base and/or content via URL.

Design & Testing

Adapt user interface to CI and test output.

Integrate & Go-Live

Insert embed code and go live.

Finished.

Create Free Account

Register on branchly.io.

Add content easily

Connect knowledge base and/or content via URL.

Design & Testing

Adapt user interface to CI and test output.

Integrate & Go-Live

Insert embed code and go live.

Finished.

Create Free Account

Register on branchly.io.

Add content easily

Connect knowledge base and/or content via URL.

Design & Testing

Adapt user interface to CI and test output.

Integrate & Go-Live

Insert embed code and go live.

Finished.

Start your free trial now.

Start your free trial now.

Start your free trial now.

WHAT BRANCHLY DOES

Start tomorrow, today.

Say goodbye to the complexity of the past and pave the way for success. Welcome to a new era of simplicity and efficiency.

Optimized interactions

Optimized interactions

Simplify customer interaction with our embedded, native, and user-friendly interfaces. Provide your users with a first-class and autonomous experience.

Theme-based routing

Theme-based routing

Guide your customers to their optimal support channel and improve their personalized support journey with topic-based routing and API integration.

Quick content integration

Quick content integration

With branchly, easily convert unstructured data (e.g. website and PDF) into structured knowledge, and you will be ready to use in a few minutes.

Analysis-based Insights

Analysis-based Insights

Continuously improve your content and performance based on actionable insights and excellent feedback.

WHAT BRANCHLY CAN DO

Features.

AI-power with branchly AI

AI-power with branchly AI

AI-power with branchly AI

branchly AI is ahead of its time. Based on the unique combination of proprietary AI models and algorithms with GPT, designed to communicate individually and personally, so that every chat feels like a live chat with a real person.

Only uses your data

Only uses your data

Only uses your data

Integrate content and automatically transform unstructured data.

branchly understands the hierarchy of your content and automatically creates the navigation for you. Simply choose design and contact channels (routing). Done.

Dynamic navigation

Dynamic navigation

Dynamic navigation

Trend-based and efficient. Finally, your customers receive the navigation menus for the truly relevant topics. Based on specially developed algorithms and analyses, we track what the users request the most, and based on that, we automatically switch the navigation menus according to the intervals you've selected. This way, your customer immediately sees the most relevant topics right away.

Theme-based routing

Theme-based routing

Theme-based routing

Gone are the times when your customers had to battle through the channel jungle and still end up in the wrong place. Complex requests are automatically routed to the best contact channel, saving your customers time and enabling efficient interaction without customer repetition.

100% GDPR compliant

100% GDPR compliant

100% GDPR compliant

Using LLM and GPTs data protection compliant is not possible? It is possible after all! Thanks to our partnership with Microsoft and our hosting in Germany and Europe, we ensure that your data is protected and no information is used for training purposes, etc.

AI-specific analysis

AI-specific analysis

AI-specific analysis

Gain deep insights into customer usage, discover optimization potential, determine your ROI, and find out whether an issue has been resolved conclusively.

OUR HIGHLIGHTS

The branchly DNA.

branchly

Other solutions

Everything from one source

Pre-filtering and routing of requests reduce contact volume and improve the user experience.

High complexity in support channels leads to inefficiencies, lack of measurability, poor user experience.

Efficiency

Simple integration and dynamic, time- and cost-efficient solution in Customer Service.

Introduction of new digital channels leads to higher costs and workload.

Analysis

Complete traceability for comprehensive evaluation of content & processes.

The use of multiple support channels (chatbots, phone, email, FAQs) makes it difficult to prove that issues have been successfully resolved.

branchly AI

Efficient use of branchly AI for precise, reliable responses based on your content.

Inaccurate use of ChatGPT can lead to misleading responses or hallucinations.

OUR PERFORMANCE SPEAKS FOR US

Our numbers.

483k

483k

483k

final support requests

Instant

Instant

Instant

Direct ROI from usage

97%

97%

97%

more cost-effective than traditional support channels

WHAT OUR CUSTOMERS SAY

In the best of company.

"We have implemented the branchly solution to reduce the workload of our call center in processing our hotlines and emails. According to our own analysis, we were able to save around €25,000 in the first 14 days and at the same time make our customers more satisfied."

Stefan Schmid

Head of Customer Service, Weltbild D2C Group

"We have implemented the branchly solution to reduce the workload of our call center in processing our hotlines and emails. According to our own analysis, we were able to save around €25,000 in the first 14 days and at the same time make our customers more satisfied."

Stefan Schmid

Head of Customer Service, Weltbild D2C Group

"We have implemented the branchly solution to reduce the workload of our call center in processing our hotlines and emails. According to our own analysis, we were able to save around €25,000 in the first 14 days and at the same time make our customers more satisfied."

Stefan Schmid

Head of Customer Service, Weltbild D2C Group

"The easy setup and go-live of the platform impressed me. It helps me focus on growing my business and handle repetitive questions effectively."

David Klein

Founder, BOOMSIG

"The easy setup and go-live of the platform impressed me. It helps me focus on growing my business and handle repetitive questions effectively."

David Klein

Founder, BOOMSIG

Experience the future of Customer Experience today!

Experience the future of Customer Experience today!

Experience the future of Customer Experience today!