Dynamic self-service with intelligent routing.

With our Navigator, your customers can go directly to the appropriate content or contact.

See on your website

Use

How innovative companies use the Navigator.

Use

How innovative companies use the Navigator.

Central self-service entry point

The Navigator is the entry point for your customers, so they can find what they're looking for right away.

For content-driven companies

Aimed at companies with extensive content and various contact channels that manage complex service processes.

Intelligent user guidance instead of simple FAQs.

It proactively and purposefully guides your customers to the right service offering before they even ask a question.

Features

That's why the navigator is so effective.

Let your website visitors find relevant content quickly, precisely, and efficiently - cross-cutting and context-based.

Features

That's why the navigator is so effective.

Let your website visitors find relevant content quickly, precisely, and efficiently - cross-cutting and context-based.

Fusion of search and navigation

Offers an intuitive operation that seamlessly combines both input methods.

Intelligent Routing

Directs complex or unclear inquiries to the optimal support channel.

Self-learning dynamics

Continuously adapts to customer behavior to optimize responses.

Intelligent Knowledge Graph & Analytics

Links existing content and provides valuable insights for continuous improvement.

Hybrid AI search

Enables "Search-as-you-type", semantic retrieval, tagging, and visual highlighting of relevant content.

Higher user acceptance

Achieves significantly higher interaction rates than conventional FAQs through proactive, targeted customer guidance.

Integrations

Seamlessly integrates with your systems.

Integrate various data sources to make relevant content that is not available on your website accessible.

Integrations

Seamlessly integrates with your systems.

Integrate various data sources to make relevant content that is not available on your website accessible.

Future-proof

AI without compromise. Simple, secure, limitless.

Future-proof

AI without compromise. Simple, secure, limitless.

GDPR & EU AI Act
compliant
Accessible & WCAG-compliant
Your AI, Your Control
Excellent
Service
No prior AI knowledge
required
Seamlessly multilingual in 101 languages

FAQ

Frequently Asked Questions.

What is the branchly Navigator?

The branchly Navigator is a central self-service entry point for websites and apps that enables the combination of search and navigation. It replaces simple FAQs with intelligent user guidance that proactively and purposefully directs visitors to the right content or contact. Through "Intelligent Routing," it also forwards complex inquiries directly to the optimal support channel.

How does branchly use artificial intelligence (AI)?

branchly uses a proprietary hybrid AI search that combines search-as-you-type, semantic retrieval, and an intelligent knowledge graph. The AI continuously learns from customer behavior to steadily optimize answers. The technology is based on 15 years of experience in AI-supported UX/CX and processes information seamlessly in 101 languages, including dialects.

What features does the branchly platform offer?

The platform includes a wide range of features for a modern AI user experience: Hybrid AI Search: Semantic search with visual highlighting and automatic tagging. Self-learning dynamics: Continuous adaptation to user needs. Intelligent routing: Direct forwarding to support channels. Analytics & knowledge graph: Deep insights into search queries for ongoing content improvement. Seamless integration: Connectors to systems such as HubSpot, Shopify, Salesforce, and Shopware. Compliance: Full compliance with GDPR and the EU AI Act.

How can branchly be integrated into existing systems?

branchly interacts seamlessly with a wide range of third-party systems. Ready-made interfaces make it possible to connect data sources such as Shopify, Shopware, Salesforce, HubSpot, Freshworks, or HelpSpace. This also makes it possible to make content available via the Navigator that is not directly on your own website, without requiring any prior AI knowledge.

Why is branchly's solution particularly secure and future-proof?

Security and user control are at the center: All solutions are fully compliant with the GDPR and the EU AI Act. branchly relies on proprietary processes rather than depending solely on external standard models. Customers retain full control over their data and AI responses (“Your AI, Your Control”), making branchly a trusted choice for businesses.

How does branchly support accessibility on the internet?

branchly’s user interfaces are consistently designed to be accessible and meet the strict WCAG compliance guidelines. The goal is to make web content easily accessible to everyone, regardless of their individual circumstances, in order to create an inclusive digital experience.

For which companies is the use of the branchly Navigator useful?

The Navigator is particularly well suited for content-rich companies and organizations with complex service processes. It helps increase user adoption and significantly boost engagement rates by helping visitors find what they need faster than conventional search functions or static help pages.

Experience the future of self-service today!

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