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Complex requests made easy

Complex requests made easy

Complex requests made easy

Use the latest AI technologies securely and in compliance with GDPR with us to efficiently handle complex B2B customer service inquiries, all without additional effort based on your operating instructions, websites, and more.

Use the latest AI technologies securely and in compliance with GDPR with us to efficiently handle complex B2B customer service inquiries, all without additional effort based on your operating instructions, websites, and more.

Use the latest AI technologies securely and in compliance with GDPR with us to efficiently handle complex B2B customer service inquiries, all without additional effort based on your operating instructions, websites, and more.

Do you want to enable your customers to resolve their concerns directly without calling? Start now.

Do you want to enable your customers to solve their concerns directly, without calling? Start now.

WHAT BRANCHLY DOES

Start tomorrow, today.

Say goodbye to the complexity of the past and pave the way for success. Welcome to a new era of simplicity and efficiency.

Reduction of service costs with branchly

Reduction of service costs with branchly

branchly helps e-commerce to minimize operating costs by increasing the efficiency of service departments. Through intelligent automation, recurring requests are processed efficiently, enabling companies to use resources more effectively.

Modernization through and with branchly

Modernization through and with branchly

Branchly is driving the adoption of state-of-the-art technologies across the industry. The platform helps optimize business processes, increase efficiency, and make companies sustainably more competitive.

Coping with complexity in communication with branchly

Coping with complexity in communication with branchly

In the B2B sector, branchly facilitates the processing of complex inquiries. Through the use of AI, even demanding customer concerns are efficiently and satisfactorily resolved, strengthening customer loyalty.

Branchly - The Evolution of Customer Contact

Branchly - The Evolution of Customer Contact

branchly sets new standards in processing customer inquiries. With our advanced AI platform, live chats are replaced by smarter, faster, and 24/7 available AI chat solutions. Experience the difference that real-time support and AI-based interactions can make for your business.

HOW IT LOOKS

Our User Interfaces.

We combine cutting-edge technology with familiar input options to help your customers find the right content.

WHAT BRANCHLY CAN DO

Features.

AI-power with branchly AI

AI-power with branchly AI

AI-power with branchly AI

branchly AI is ahead of its time. Based on the unique combination of proprietary AI models and algorithms with GPT, designed to communicate individually and personally, so that every chat feels like a live chat with a real person.

Only uses your data

Only uses your data

Only uses your data

Integrate content and automatically transform unstructured data.

branchly understands the hierarchy of your content and creates navigation for you automatically. Simply select design and contact channels (routing). Done.

Dynamic navigation

Dynamic navigation

Dynamic navigation

Trend-based and efficient. Finally, your customers receive the navigation menus for the truly relevant topics. Based on specially developed algorithms and analyses, we track what the users request the most, and based on that, we automatically switch the navigation menus according to the intervals you've selected. This way, your customer immediately sees the most relevant topics right away.

Theme-based routing

Theme-based routing

Theme-based routing

Gone are the times when your customers had to battle through the channel jungle and still end up in the wrong place. Complex requests are automatically routed to the best contact channel, saving your customers time and enabling efficient interaction without customer repetition.

100% GDPR compliant

100% GDPR compliant

100% GDPR compliant

Using LLM and GPTs data protection compliant is not possible? It is possible after all! Thanks to our partnership with Microsoft and our hosting in Germany and Europe, we ensure that your data is protected and no information is used for training purposes, etc.

AI-specific analysis

AI-specific analysis

AI-specific analysis

Gain deep insights into customer usage, discover optimization potential, determine your ROI, and find out whether an issue has been resolved conclusively.

OUR HIGHLIGHTS

The branchly DNA.

branchly

Other solutions

Everything from one source

Pre-filtering and routing of requests reduce contact volume and improve the user experience.

High complexity in support channels leads to inefficiencies, lack of measurability, poor user experience.

Efficiency

Simple integration and dynamic, time- and cost-efficient solution in Customer Service.

Introduction of new digital channels leads to higher costs and workload.

Analysis

Complete traceability for comprehensive evaluation of content & processes.

The use of multiple support channels (chatbots, phone, email, FAQs) makes it difficult to prove that issues have been successfully resolved.

branchly AI

Efficient use of branchly AI for precise, reliable responses based on your content.

Inaccurate use of ChatGPT can lead to misleading responses or hallucinations.

OUR PERFORMANCE SPEAKS FOR US

Our numbers.

483k

483k

483k

final support requests

Instant

Instant

Instant

Direct ROI from usage

97%

97%

97%

more cost-effective than traditional support channels

WHAT OUR CUSTOMERS SAY

In the best of company.

"We have implemented the branchly solution to reduce the workload of our call center in processing our hotlines and emails. According to our own analysis, we were able to save around €25,000 in the first 14 days and at the same time make our customers more satisfied."

Stefan Schmid

Head of Customer Service, Weltbild D2C Group

"We have implemented the branchly solution to reduce the workload of our call center in processing our hotlines and emails. According to our own analysis, we were able to save around €25,000 in the first 14 days and at the same time make our customers more satisfied."

Stefan Schmid

Head of Customer Service, Weltbild D2C Group

"We have implemented the branchly solution to reduce the workload of our call center in processing our hotlines and emails. According to our own analysis, we were able to save around €25,000 in the first 14 days and at the same time make our customers more satisfied."

Stefan Schmid

Head of Customer Service, Weltbild D2C Group

"The easy setup and go-live of the platform impressed me. It helps me focus on growing my business and handle repetitive questions effectively."

David Klein

Founder, BOOMSIG

"The easy setup and go-live of the platform impressed me. It helps me focus on growing my business and handle repetitive questions effectively."

David Klein

Founder, BOOMSIG

Experience the future of Customer Experience today!

Experience the future of Customer Experience today!

Experience the future of Customer Experience today!