WHAT BRANCHLY DOES
Start tomorrow, today.
Say goodbye to the complexity of the past and pave the way for success. Welcome to a new era of simplicity and efficiency.
branchly helps e-commerce to minimize operating costs by increasing the efficiency of service departments. Through intelligent automation, recurring requests are processed efficiently, enabling companies to use resources more effectively.
Branchly is driving the adoption of state-of-the-art technologies across the industry. The platform helps optimize business processes, increase efficiency, and make companies sustainably more competitive.
In the B2B sector, branchly facilitates the processing of complex inquiries. Through the use of AI, even demanding customer concerns are efficiently and satisfactorily resolved, strengthening customer loyalty.
branchly sets new standards in processing customer inquiries. With our advanced AI platform, live chats are replaced by smarter, faster, and 24/7 available AI chat solutions. Experience the difference that real-time support and AI-based interactions can make for your business.
HOW IT LOOKS
Our User Interfaces.
We combine cutting-edge technology with familiar input options to help your customers find the right content.
WHAT BRANCHLY CAN DO
Features.
branchly AI is ahead of its time. Based on the unique combination of proprietary AI models and algorithms with GPT, designed to communicate individually and personally, so that every chat feels like a live chat with a real person.
Integrate content and automatically transform unstructured data.
branchly understands the hierarchy of your content and creates navigation for you automatically. Simply select design and contact channels (routing). Done.
Trend-based and efficient. Finally, your customers receive the navigation menus for the truly relevant topics. Based on specially developed algorithms and analyses, we track what the users request the most, and based on that, we automatically switch the navigation menus according to the intervals you've selected. This way, your customer immediately sees the most relevant topics right away.
Gone are the times when your customers had to battle through the channel jungle and still end up in the wrong place. Complex requests are automatically routed to the best contact channel, saving your customers time and enabling efficient interaction without customer repetition.
Using LLM and GPTs data protection compliant is not possible? It is possible after all! Thanks to our partnership with Microsoft and our hosting in Germany and Europe, we ensure that your data is protected and no information is used for training purposes, etc.
Gain deep insights into customer usage, discover optimization potential, determine your ROI, and find out whether an issue has been resolved conclusively.
OUR HIGHLIGHTS
The branchly DNA.
branchly
Other solutions
Pre-filtering and routing of requests reduce contact volume and improve the user experience.
High complexity in support channels leads to inefficiencies, lack of measurability, poor user experience.
Simple integration and dynamic, time- and cost-efficient solution in Customer Service.
Introduction of new digital channels leads to higher costs and workload.
Complete traceability for comprehensive evaluation of content & processes.
The use of multiple support channels (chatbots, phone, email, FAQs) makes it difficult to prove that issues have been successfully resolved.
Efficient use of branchly AI for precise, reliable responses based on your content.
Inaccurate use of ChatGPT can lead to misleading responses or hallucinations.
OUR PERFORMANCE SPEAKS FOR US
Our numbers.
final support requests
Direct ROI from usage
more cost-effective than traditional support channels
WHAT OUR CUSTOMERS SAY
