WHAT BRANCHLY DOES
Start tomorrow, today.
Say goodbye to the complexity of the past and pave the way for success. Welcome to a new era of simplicity and efficiency.
branchly helps the e-commerce and B2B sectors to minimize operating costs by increasing the efficiency of customer service departments. Through intelligent automation, recurring inquiries are processed efficiently, allowing companies to allocate resources more effectively.
Regardless of the industry, branchly enables the maintenance of an excellent level of customer service. Advanced AI technology ensures consistently high satisfaction and promotes customer retention through personalized interactions.
Branchly is driving the adoption of state-of-the-art technologies across the industry. The platform helps optimize business processes, increase efficiency, and make companies sustainably more competitive.
branchly sets new standards in processing customer inquiries. With our advanced AI platform, live chats are replaced by smarter, faster, and 24/7 available AI chat solutions. Experience the difference that real-time support and AI-based interactions can make for your business.
HOW IT LOOKS
Our User Interfaces.
We combine cutting-edge technology with familiar input options to help your customers find the right content.
Chat.
Your chat delivers answers.
Our chat interface, supported by branchly AI, allows your users to participate in personalized conversations while providing easy navigation to the most frequently used topics.
The chat exclusively uses your data and takes into account the user's chat history, ensuring reliability and GDPR compliance, and preventing hallucinations in all interactions.
Search Navigator.
Better Self-Service with branchly.
Enable your users to quickly and intuitively find answers using the semantic search and dynamic navigation of the Search Navigators.
The most relevant topics are automatically displayed at the top, saving time and effort.
If users need direct contact, they will be directed to your most efficient contact channel, enabling an optimized service journey.
WHAT BRANCHLY CAN DO
Features.
branchly AI is ahead of its time. Based on the unique combination of proprietary AI models and algorithms with GPT, designed to communicate individually and personally, so that every chat feels like a live chat with a real person.
Integrate content and automatically transform unstructured data.
branchly understands the hierarchy of your content and automatically creates the navigation for you. Simply select design and contact channels (routing). Done.
Trend-based and efficient. Finally, your customers receive the navigation menus for the truly relevant topics. Based on specially developed algorithms and analyses, we track what the users request the most, and based on that, we automatically switch the navigation menus according to the intervals you've selected. This way, your customer immediately sees the most relevant topics right away.
Gone are the times when your customers had to battle through the channel jungle and still end up in the wrong place. Complex requests are automatically routed to the best contact channel, saving your customers time and enabling efficient interaction without customer repetition.
Using LLM and GPTs data protection compliant is not possible? It is possible after all! Thanks to our partnership with Microsoft and our hosting in Germany and Europe, we ensure that your data is protected and no information is used for training purposes, etc.
Gain deep insights into customer usage, discover optimization potential, determine your ROI, and find out whether an issue has been resolved conclusively.
OUR HIGHLIGHTS
The branchly DNA.
branchly
Other solutions
Pre-filtering and routing of requests reduce contact volume and improve the user experience.
High complexity in support channels leads to inefficiencies, lack of measurability, poor user experience.
Simple integration and dynamic, time- and cost-efficient solution in Customer Service.
Introduction of new digital channels leads to higher costs and workload.
Complete traceability for comprehensive evaluation of content & processes.
The use of multiple support channels (chatbots, phone, email, FAQs) makes it difficult to prove that issues have been successfully resolved.
Efficient use of branchly AI for precise, reliable responses based on your content.
Inaccurate use of ChatGPT can lead to misleading responses or hallucinations.
OUR PERFORMANCE SPEAKS FOR US
Our numbers.
final support requests
Direct ROI from usage
more cost-effective than traditional support channels
WHAT OUR CUSTOMERS SAY
