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Digital shop window and assistant for your store

Digital shop window and assistant for your store

Digital shop window and assistant for your store

Integrate our generative AI chat to offer your customers a unique shopping experience.

Integrate our generative AI chat to offer your customers a unique shopping experience.

Integrate our generative AI chat to offer your customers a unique shopping experience.

Do you want to offer your customers a unique chat experience?
Start now.

Create Free Account

Register on branchly.io.

Add content easily

Connect knowledge base and/or content via URL.

Adapt design directly to your CI

Adapt user interface to CI and test output.

Integrate & Go-Live

Insert embed code and go live.

Finished.

Create Free Account

Register on branchly.io.

Add content easily

Connect knowledge base and/or content via URL.

Adapt design directly to your CI

Adapt user interface to CI and test output.

Integrate & Go-Live

Insert embed code and go live.

Finished.

Create Free Account

Register on branchly.io.

Add content easily

Connect knowledge base and/or content via URL.

Adapt design directly to your CI

Adapt user interface to CI and test output.

Integrate & Go-Live

Insert embed code and go live.

Finished.

Start your free trial now.

Start your free trial now.

Start your free trial now.

WHAT BRANCHLY DOES

Start tomorrow, today.

Say goodbye to the complexity of the past and pave the way for success. Welcome to a new era of simplicity and efficiency.

Mastering demand peaks with branchly

Mastering demand peaks with branchly

For local retailers, branchly offers a robust solution to successfully manage peak customer demand times without the need for additional staff. By using AI-powered chat, customer inquiries are efficiently handled 24/7.

Consistently high service quality with branchly

Consistently high service quality with branchly

branchly enables the maintenance of an excellent level of customer service. The advanced AI technology ensures consistently high satisfaction and promotes customer loyalty through personalized interactions.

Digitization with branchly

Digitization with branchly

The implementation of branchly enables local businesses to overcome digitalization hurdles. Through the use of our intuitive AI solutions, online presence is strengthened, and digital customer interaction is simplified.

Modernization through branchly

Modernization through branchly

Branchly is driving the adoption of state-of-the-art technologies across the industry. The platform helps optimize business processes, increase efficiency, and make companies sustainably more competitive.

branchly AI - The evolution of customer contact

branchly AI - The evolution of customer contact

branchly sets new standards in processing customer inquiries. With our advanced AI platform, live chats are replaced by smarter, faster, and 24/7 available AI chat solutions. Experience the difference that real-time support and AI-based interactions can make for your business.

WHAT BRANCHLY CAN DO

Features.

AI-power with branchly AI

AI-power with branchly AI

AI-power with branchly AI

branchly AI is ahead of its time. Based on the unique combination of proprietary AI models and algorithms with GPT, designed to communicate individually and personally, so that every chat feels like a live chat with a real person.

Only uses your data

Only uses your data

Only uses your data

Integrate content and automatically transform unstructured data.

branchly understands the hierarchy of your content and automatically creates the navigation for you. Simply select design and contact channels (routing). Done.

Dynamic navigation

Dynamic navigation

Dynamic navigation

Trend-based and efficient. Finally, your customers receive the navigation menus for the truly relevant topics. Based on specially developed algorithms and analyses, we track what the users request the most, and based on that, we automatically switch the navigation menus according to the intervals you've selected. This way, your customer immediately sees the most relevant topics right away.

Theme-based routing

Theme-based routing

Theme-based routing

Gone are the times when your customers had to battle through the channel jungle and still end up in the wrong place. Complex requests are automatically routed to the best contact channel, saving your customers time and enabling efficient interaction without customer repetition.

100% GDPR compliant

100% GDPR compliant

100% GDPR compliant

Using LLM and GPTs data protection compliant is not possible? It is possible after all! Thanks to our partnership with Microsoft and our hosting in Germany and Europe, we ensure that your data is protected and no information is used for training purposes, etc.

AI-specific analysis

AI-specific analysis

AI-specific analysis

Gain deep insights into customer usage, discover optimization potential, determine your ROI, and find out whether an issue has been resolved conclusively.

OUR HIGHLIGHTS

The branchly DNA.

branchly

Other solutions

Everything from one source

Pre-filtering and routing of requests reduce contact volume and improve the user experience.

High complexity in support channels leads to inefficiencies, lack of measurability, poor user experience.

Efficiency

Simple integration and dynamic, time- and cost-efficient solution in Customer Service.

Introduction of new digital channels leads to higher costs and workload.

Analysis

Complete traceability for comprehensive evaluation of content & processes.

The use of multiple support channels (chatbots, phone, email, FAQs) makes it difficult to prove that issues have been successfully resolved.

branchly AI

Efficient use of branchly AI for precise, reliable responses based on your content.

Inaccurate use of ChatGPT can lead to misleading responses or hallucinations.

OUR PERFORMANCE SPEAKS FOR US

Our numbers.

5.2 M

5.2 M

5.2 M

final support requests

Instant

Instant

Instant

Direct ROI from usage

97%

97%

97%

more cost-effective than traditional support channels

WHAT OUR CUSTOMERS SAY

In the best of company.

Weltbild

"We have implemented the branchly solution to reduce the workload of our call center in processing our hotlines and emails. According to our own analysis, we were able to save around €25,000 in the first 14 days and at the same time make our customers more satisfied."

Stefan Schmid

Head of Customer Service, Weltbild D2C Group

Weltbild

"We have implemented the branchly solution to reduce the workload of our call center in processing our hotlines and emails. According to our own analysis, we were able to save around €25,000 in the first 14 days and at the same time make our customers more satisfied."

Stefan Schmid

Head of Customer Service, Weltbild D2C Group

Weltbild

"We have implemented the branchly solution to reduce the workload of our call center in processing our hotlines and emails. According to our own analysis, we were able to save around €25,000 in the first 14 days and at the same time make our customers more satisfied."

Stefan Schmid

Head of Customer Service, Weltbild D2C Group

"With branchly, we have found a partner who provides us with a chat that relieves the entire team, so that we can continue to focus on our core tasks. Thanks to branchly technology, the entire knowledge database is based on the content of our website and ensures up-to-date and relevant information through automated crawling."

Carolyn Molski

Digital Marketing Manager

"With branchly, we have found a partner who provides us with a chat that relieves the entire team, so that we can continue to focus on our core tasks. Thanks to branchly technology, the entire knowledge database is based on the content of our website and ensures up-to-date and relevant information through automated crawling."

Carolyn Molski

Digital Marketing Manager

"With branchly, we have found a partner who provides us with a chat that relieves the entire team, so that we can continue to focus on our core tasks. Thanks to branchly technology, the entire knowledge database is based on the content of our website and ensures up-to-date and relevant information through automated crawling."

Carolyn Molski

Digital Marketing Manager

BOOMSIG

"The easy setup and go-live of the platform impressed me. It helps me focus on growing my business and handle repetitive questions effectively."

David Klein

Founder, BOOMSIG

BOOMSIG

"The easy setup and go-live of the platform impressed me. It helps me focus on growing my business and handle repetitive questions effectively."

David Klein

Founder, BOOMSIG

Experience the future of Customer Experience today!

Experience the future of Customer Experience today!

Experience the future of Customer Experience today!