Experience the new way to chat.

The branchlyAI Agent is an advanced generative AI chatbot that combines generative AI models with proprietary processes to deliver accurate, human-like conversations without hallucinations. Unlike traditional, rigid chatbots, it also understands vague requests, offers dynamic, page-specific question suggestions, and uses intelligent routing to direct complex inquiries to the optimal support channel.

branchlyAI enables seamless communication in 101 different languages. The artificial intelligence automatically adapts to the user's conversational style, reliably understands inputs, and can even respond in local dialects or in plain language. This makes content accessible internationally and tailored to specific audiences, even if the website itself is available in only one language.

Accessible use is ensured through an official partnership with Eye-Able®, which has developed branchly into Europe’s first accessible chatbot (as of 2024). The chatbot is fully compliant with the WCAG, BFSG, and EAA guidelines. In addition, it offers the ability to automatically present complex content in "plain language" in order to provide all users—regardless of their individual abilities—with an inclusive experience.

branchlyAI offers seamless integrations for a wide range of well-known CRM, shop, and data management systems. These include Salesforce, HubSpot, Shopify, Shopware, Freshworks, and HelpSpace, among others. In addition, industry-specific and tourism data sources such as destination.one, infomax, mein.toubiz, bayerncloud, and Open Data can be connected to make content available that is not directly on the website.

The branchlyAI Agent stands out thanks to a self-learning dynamic that continuously adapts responses to customer behavior. It uses behavioral psychology-based UX design (e.g. through an attention-grabbing 3D bubble) to gain users' trust and achieve higher acceptance rates. This makes it possible to replace rigid chatbot flows with proactive, context-based, and goal-oriented customer guidance.

Security and compliance are the highest priority at branchly. The solutions are fully GDPR-compliant and already meet the strict requirements of the new EU AI Act. Since companies do not need any prior AI knowledge, branchly takes care of secure, proprietary data processing in the background.

The use of the branchlyAI Agent leads to significant efficiency gains in customer service and sales. According to company data, 80% of standard inquiries can be handled automatically, customer concerns are resolved 44% faster, and proactive user guidance leads to a 20% higher conversion rate. Reference customers such as Radio Gong 96.3 and Weltbild confirm significantly simplified navigation and information retrieval.