A municipality can automatically answer citizen inquiries 24/7 with a generative AI platform embedded in its own website. The branchly AI chatbot understands inquiries in natural language and answers them with precise context — not with predefined buttons, but with genuine understanding. At the same time, AI Search enables a hybrid search across the entire administrative website, combining semantic meaning and keywords. This allows citizens to find direct answers regarding opening hours, forms, or responsibilities — even at night and on weekends, without the need for staff to be on duty.

Yes, AI in public citizen services is GDPR-compliant and EU AI Act-compliant if the platform is hosted in the EU, complies with Art. 28 DPA, and ensures transparency as well as logging. branchly runs on Microsoft Azure EU data centers and OVH Cloud for user data — no data transfer to the USA. The entire platform is GDPR-compliant with Art. 28 Data Processing Agreement (DPA) and offers full audit and export capabilities for conversation data. In addition, it is EU AI Act-ready: transparency, logging, and human oversight are integrated across all modules — a requirement since August 2024, with non-compliance risking fines of up to 7% of annual turnover.

Since June 2025, public B2C digital services in the EU must meet the WCAG 2.1 AA guidelines — non-compliance risks fines of up to €100,000. branchly is compliant with WCAG 2.1 AA / BFSG out-of-the-box across all modules — Chatbot, Search, Forms, and Voice Agent. The platform offers ARIA live regions, full keyboard navigation, focus management, and screen reader support. Content is automatically translated into Plain Language, which is particularly important for people with cognitive impairments. Accessibility is therefore no longer an option, but a legal requirement for municipalities, districts, and cities — branchly fulfills it without any additional development effort.

Authorities can answer citizen inquiries in multiple languages and in Easy Language by using an AI platform that automatically communicates in 101 languages and translates complex administrative topics into understandable formats. Thanks to automatic browser language detection, Chat and Search appear directly in the language of the end device — for example in Polish, Arabic, or Turkish, even if the website is only available in German. Easy Language automatically simplifies complex official texts in chat responses and search results. A separate translation pipeline is not necessary, as content is generated in real-time from a single source. This is ideal for international citizens, migrants, and border regions.

branchly distinguishes itself from conventional chatbots through genuine language understanding, hybrid search, and an integrated platform — not through pre-programmed button workflows. While conventional chatbots fail when faced with unexpected inputs, the branchly AI chatbot understands intention and context in natural language. AI Search delivers not just links, but direct answers from administrative content. For complex processes such as change of address registration or business registration, the Navigator offers structured, step-by-step guidance as a complement — transparent and auditable. The entire platform is GDPR-compliant, accessible, and multilingual, whereas conventional solutions often only cover individual functions and are not EU-compliant.

An AI platform reduces misrouting and waiting times by making complex administrative structures transparent and directly providing citizens with the right information — via chat, search, or voice. The AI Chatbot answers questions about opening hours, required documents, and responsibilities instantly and around the clock. AI Search finds direct answers on the website instead of sending citizens through nested menus. When asked "Who is responsible for waste collection?" or "Where do I register my business?", the citizen immediately receives the correct department, phone number, and opening hours. The 24/7 availability relieves staff of standard inquiries, allowing them to focus on complex cases. This leads to fewer follow-up questions and shorter waiting times on site.

branchly stands out through native Web Component embedding, an integrated platform with six modules, and full EU data sovereignty — no isolated widget, no white label, no iframe dependency. The Native Web Component embeds Chat, Search, Forms, and Voice directly into the website's DOM, inheriting styling and CSS. The platform comprises six modules — Chatbot, AI Search, Advisor, Navigator, Forms, and Voice Agent — under a single data foundation and contract. As an independent platform, branchly operates its entire AI infrastructure itself on Microsoft Azure EU and is not a reseller of a US SaaS solution. The solution is DMS/CMS neutral and works on any existing website. Thanks to its model-agnostic design, LLMs can be swapped out without re-implementation — ensuring no vendor lock-in with individual AI providers.