About us.

With our AI communication platform, we are shaping the future of customer interaction on websites.

About us.

With our AI communication platform, we are shaping the future of customer interaction on websites.

About us.

With our AI communication platform, we are shaping the future of customer interaction on websites.

39+ million satisfied users.

What branchly does.

With branchlyAI, we are setting new standards in user experience.

With more than 15 years of experience in the field of chatbots and artificial intelligence with a focus on customer service, in digitalization and analytics, we have developed an effective and holistic solution to meet the needs of customers in dialogue with companies.

We are convinced that simplicity is the key to finding answers. That's why branchly offers a new holistic user interface for artificial intelligence, based on a combination of navigation, search, and chat, allowing the end customer to quickly and intuitively find answers to their questions and, if necessary, to contact the most suitable support channel for them.

For companies, this means more satisfied customers while saving costs and time. Our solution is an attractive option for any company looking to improve its customer experience, with low effort, easy implementation, and comprehensive evaluation.

With more than 15 years of experience in the field of chatbots and artificial intelligence with a focus on customer service, digitization, and analytics, we have developed an effective and holistic solution to meet the needs of customers in dialogue with companies.

We believe that simplicity is the key to finding answers. That's why branchly offers a novel holistic user interface for artificial intelligence based on a combination of navigation, search, and chat, allowing end customers to quickly and intuitively find answers to their questions and, if necessary, get in touch with the most suitable support channel.

For companies, this means happier customers while saving costs and time. Our solution is an attractive option for any company looking to improve its customer experience, with low effort, easy implementation, and comprehensive evaluation.

What we stand for.

Mission, Vision, Values.

Our Vision.

We are convinced that websites gain relevance in the age of AI and the interaction between users and companies on websites is fundamentally changing. Content must be more personalized and user-centered, creating added value beyond just information. At the same time, companies need tools to strategically leverage these interactions for themselves.

Our Mission.

We provide marketing teams with an AI-native platform to personalize and manage website interactions. By analyzing individual user needs, marketing content is continuously optimized and brand relationships are measurably deepened.

Our Values.

Value-oriented It is essential for us that our solutions create value for our customers and users. Users should feel the added value from the very first interaction, enabling our customers to achieve their goals more efficiently. User-centered We put the user at the center of everything we do. We believe that interactions between users and brands on websites should be intuitive and personalized. We empower brands to understand the needs of their visitors and actively shape the user journey. Innovative We use artificial intelligence to provide marketing teams with scalable solutions that not only automate website interactions but also improve their quality. For us, innovation means using artificial intelligence to transform static content into dynamic, personalized experiences. Reliable We see ourselves not only as a tool provider, but also as a strategic partner for our customers. Our partnerships are at the heart of our business, and we are there to support you every step of the way. Secure Personalized user interactions require the highest level of trust. We guarantee that the use of user data for content optimization never comes at the expense of security. With our ISO/IEC 27701-certified cloud hosting, we offer the secure framework that marketers need for GDPR-compliant, cookie-free, and data-driven marketing.