branchly offers out-of-the-box accessible AI modules that comply with WCAG 2.1 AA and the BFSG (German Accessibility Act). These include ARIA Live Regions for screen readers, full keyboard navigation, focus management, and high-contrast display. Visitors with visual or hearing impairments can thus ask questions about exhibitions, opening hours, and directions in real time via chat, voice input, or screen readers, receiving direct, easy-to-understand answers — without having to rely on static, often inaccessible websites.

Many museums, theaters, and venues only have German-language websites, thereby missing out on international visitors from neighboring regions and abroad. branchly automatically detects the user's browser or device language — such as Dutch, Polish, or Spanish — and responds directly in that language. This reduces bounce rates, increases ticket purchase conversions, and makes culture accessible across borders without the institution having to maintain separate language versions of its website.

Sports clubs can fully automate repetitive tasks such as lost-and-found reports, membership registrations, inquiries about fee amounts and benefits, as well as scheduling trial training sessions. branchly answers these questions round-the-clock in multiple languages, forwards complex requests to the right contact person, and automatically generates suitable forms directly from the chat. This relieves the burden on small club offices and ensures that no potential member drops out due to unanswered questions.

branchly combines dynamic data such as current waiting times, parking availability, and weather with static information about opening hours and events. In the chat, visitors can ask questions like "Where is it not crowded right now?" or "Where can I find an accessible parking space?" and receive immediate, data-driven recommendations. This allows organizers to steer visitor flows, reduce waiting times, and increase overall visitor satisfaction — all without additional staff on site.

branchly offers flexible packages tailored to your monthly session volume and your requirements. All plans include the complete platform with chatbot, AI search, navigator, and forms. Setup is possible within a few minutes, without any developer resources. For larger institutions with high visitor traffic, individual enterprise plans are available. All modules are GDPR-compliant, EU AI Act-ready, and fully accessible — there are no additional costs for compliance.

Conventional chatbots are rule-based and only react to predefined keywords. As soon as a visitor asks an unexpected question — such as "Which exhibition is suitable for a six-year-old child in a wheelchair?" — the system fails. branchly uses generative AI with RAG (Retrieval Augmented Generation), meaning it understands natural language, context, and complex inquiries. Furthermore, branchly does not offer an isolated chat function, but a complete AI layer with search, navigation, product consulting, and forms — all from a single source, EU-hosted, and barrier-free.

Since June 28, 2025, all B2C digital offerings in the EU with more than 10 employees and over 2 million euros in turnover must comply with the BFSG (Barrierefreiheitsstärkungsgesetz) and thus WCAG 2.1 AA — non-compliance carries the risk of fines up to 100,000 euros. In addition, the EU AI Act has been in force since August 2024, which prescribes transparency, logging, and human oversight for AI systems. branchly meets all requirements out-of-the-box: GDPR-compliant EU data storage, an EU AI Act-ready architecture, and full WCAG / BFSG certification. This eliminates legal risks and saves institutions from having to run a separate compliance project.