For a low-risk start and testing of AI interfaces, the Starter plan is the best choice. This package is ideal for companies wanting to try out features like Chat, Search, or the Navigator in practice without immediately investing in complex automations. By implementing the interfaces, the Starter plan often already provides a direct marketing uplift, for example through higher conversion rates, and reliably automates recurring standard customer inquiries. With up to 2,000 active sessions per month, it offers a cost-effective entry into AI automation.

Upgrading to the Professional plan is worthwhile for ambitious businesses as soon as they want to harness the full potential of AI to automatically optimize their website and understand their target audience precisely. Only within this package does the branchly platform unleash its full impact through features like Topic & Intent Classification. The plan is specifically designed to improve the website based on data and with zero manual effort, using the Advanced Optimization Engine and the Content Creation Agent. If the goal is to highly personalize the customer journey, fully automate marketing processes, and effectively convert up to 6,000 monthly sessions, the Professional plan is the right solution.

The Enterprise plan is designed exclusively for large organizations with tailored needs, strict IT requirements, and high security standards. This package is built to satisfy all custom corporate needs without exception. It offers the integration of proprietary data sources, specific AI actions, and custom AI models. Additionally, the plan guarantees compliance with the highest enterprise standards through features such as Single Sign-On (SSO), individual roles and permission concepts (Custom Roles & Permissions), and the option for a custom Data Processing Agreement (DPA). The plan is designed for high volume starting at 15,000 active sessions and includes prioritized support.

A session begins as soon as a user interface (e.g., widget, chat, or search) is loaded. It becomes an active session as soon as the user performs an interaction – this includes actions such as searching, navigating, chatting, or submitting a form. Multiple interactions within a branchly user interface count as only one active session.

Start with the number of page views on the pages where the branchly user interfaces are embedded. Apply an estimated interaction rate, which typically ranges from 1-5% depending on the embedding. The session limit is billed over the entire year to cushion seasonal fluctuations and peak loads.

If you exceed your agreed monthly limit for active sessions, your branchly solution will remain available and functional for your users. We will inform you about the excess and charge for the additional sessions according to the terms specified in your contract.

Yes, by default, all active sessions are counted and deducted from your quota.