Your form solves the problem. Before it is submitted.

Users describe their request in one sentence. The AI agent searches your knowledge base, calls APIs, and delivers an answer before the form is even submitted. You decide how much the agent handles on its own.

Try the form

Your form solves the problem. Before it is submitted.

Users describe their request in one sentence. The AI agent searches your knowledge base, calls APIs, and delivers an answer before the form is even submitted. You decide how much the agent handles on its own.

Try the form

Dashboard

Fewer tickets. Better-qualified inquiries. More context.

Dashboard

Fewer tickets. Better-qualified inquiries. More context.

Classic form

Static, always the same fields

The user fills out everything themselves

No troubleshooting attempts before submission

Raw data without context

External system, additional vendor

No insights about the user

branchly AI form

Dynamic, adapts to the request

Agent pre-fills it, user only reviews

Agent is trying to help proactively

Structured request with agent notes

Natively integrated in Branchly, a data model

Behavioral and intent data for the optimizer

Platform

From request to response.

In three steps, the branchlyAI form helps you optimize your user flow. Your users get answers faster, and you get fewer, better-qualified inquiries.

Platform

From request to response.

In three steps, the branchlyAI form helps you optimize your user flow. Your users get answers faster, and you get fewer, better-qualified inquiries.

1

User describes his problem

A simple description of the problem, offers a quick start, and feels like a conversation. No required fields.

1

User describes his problem

A simple description of the problem, offers a quick start, and feels like a conversation. No required fields.

1

User describes his problem

A simple description of the problem, offers a quick start, and feels like a conversation. No required fields.

2

AI agent is looking for a suitable answer

The agent searches the knowledge base, checks order status, and performs AI actions. The user decides whether their issue is resolved.

2

AI agent is looking for a suitable answer

The agent searches the knowledge base, checks order status, and performs AI actions. The user decides whether their issue is resolved.

2

AI agent is looking for a suitable answer

The agent searches the knowledge base, checks order status, and performs AI actions. The user decides whether their issue is resolved.

3

The user wants to contact a person

The agent only asks for the information needed to solve this specific problem and categorizes the request.

3

The user wants to contact a person

The agent only asks for the information needed to solve this specific problem and categorizes the request.

3

The user wants to contact a person

The agent only asks for the information needed to solve this specific problem and categorizes the request.

Highlights

A form that thinks ahead.

Our AI agent resolves requests in advance in real time, saves your customers tedious work, and automatically categorizes.

Highlights

A form that thinks ahead.

Our AI agent resolves requests in advance in real time, saves your customers tedious work, and automatically categorizes.

Pre-filled fields

The AI agent automatically fills in all fields based on previous interactions. The user reviews it, corrects it if needed, and submits it. No tedious typing. No duplicate information.

Automatic Smart Routing

The AI immediately recognizes intent and autonomously sorts requests into categories such as technical issues or orders. This saves your team the entire manual pre-sorting process.

Qualified handover

Instead of raw data fields, your backend (CRM/email) receives ready-to-use tickets including context and agent notes. Your team immediately knows what has already been tried.

Intuitive for every user

One form for everything: Customers no longer have to search for who is responsible. The AI automatically routes every request to the right channel in the background.

Degree of autonomy

You decide how much the agent does on its own.

Depending on the process, risk, and trust, you can decide how much work the agent handles.

Degree of autonomy

You decide how much the agent does on its own.

Depending on the process, risk, and trust, you can decide how much work the agent handles.

Minimal

Agent only pre-fills the form, no external actions.

Standard

The agent searches the knowledge base and suggests solutions.

Fully autonomous

Agent calls APIs, performs AI actions, and resolves the issue directly.

Features

That's why the branchlyAI agent is so effective.

Let your website visitors quickly, precisely, and efficiently find relevant content - cross-platform and context-based.

Features

That's why the branchlyAI agent is so effective.

Let your website visitors quickly, precisely, and efficiently find relevant content - cross-platform and context-based.

Flexible data orchestration

Use structured content, such as that from knowledge databases and unstructured content from websites, PDFs, etc., as well as dynamic content like the weather, for example.

Intelligent Routing

Directs complex or unclear inquiries to the optimal support channel.

Self-learning dynamics

Continuously adapts to customer behavior to optimize responses.

No IT dependency

The marketing team configures and tests workflows independently in an intuitive no-code interface. Optimizations go live in minutes instead of weeks. All without technical bottlenecks or support from IT.

Years of experience

We have been working with chatbots for nearly a decade and have incorporated all our experiences into our AI solutions.

Transparent AI

With our insights, you gain deep insights into your users. From topic clusters to content gaps on your website.

Higher user acceptance

Achieves significantly higher engagement rates than conventional forms through proactive, targeted customer guidance.

Future-proof

AI without compromise. Simple, secure, limitless.

Future-proof

AI without compromise. Simple, secure, limitless.

GDPR & EU AI Act
compliant
Accessible & WCAG-compliant
Your AI, Your Control
Excellent
Service
No prior AI knowledge
required
Seamlessly multilingual in 101 languages

Integrations

Seamlessly interacts with your systems.

Integrate various data sources to make relevant content that isn't on your website available.

Integrations

Seamlessly interacts with your systems.

Integrate various data sources to make relevant content that isn't on your website available.

FAQ

Frequently Asked Questions.

What is the branchlyAI form?

The branchlyAI form is an intelligent AI assistant that proactively resolves user inquiries before a traditional ticket is even created. It combines generative AI with proprietary processes to answer requests in real time, dynamically pre-fill contact forms, and automatically route complex issues to the right support department through intelligent smart routing.

How does the branchly AI form differ from classic contact forms?

The branchly AI form is dynamic and tries to solve the user’s problem before it is submitted. Unlike static forms, where users have to enter all data manually, the AI agent pre-fills fields based on previous interactions. It also provides the support team not with raw data, but with structured requests including agent notes and behavioral data.

What levels of autonomy does the branchlyAI form offer?

Companies can choose from three levels of autonomy depending on process, risk, and trust: Minimal: The agent merely pre-fills forms, but does not perform any external actions. Standard: The agent actively searches the knowledge base and suggests suitable solutions to the user. Fully autonomous: The agent calls APIs, carries out AI actions, and resolves the customer's issue directly and without human intervention.

How does the qualified ticket handoff to support work?

With "Automatic Smart Routing," the AI recognizes the user's intent and automatically categorizes the request (e.g., technical issue or order). When handing it off to the backend (e.g., CRM or email), the team does not receive unstructured blocks of text, but ready-to-use, qualified tickets including context and notes about which solution attempts the AI has already made.

How does the process work from issue reporting to resolution?

The process unfolds in three seamless phases: First, the user describes their problem in a simple sentence, similar to a chat. The AI agent then searches the knowledge base or via APIs for a suitable solution. If the user still wants to contact a human, the AI asks only for the exact information that is still missing to solve this specific problem.

How many languages does the branchlyAI form support?

The branchlyAI form supports seamless communication in 101 different languages. The AI automatically adapts to the user’s conversational style, reliably understands input (including dialects), and enables international audiences to access information without barriers, even if the actual website is only available in one language.

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