THE NAVIGATOR
Find instead of search. Experience the difference.
Semantic search meets dynamic navigation for self-service that works. Full control over the content of the responses, and if there is no response, we transfer the concern to the right channel based on the topic for you and your customers.
Simplify customer interaction with our embedded, native, and user-friendly interfaces. Provide your users with a first-class and autonomous experience.
Guide your customers to their optimal support channel and improve their personalized support journey with topic-based routing and API integration.
With branchly, easily convert unstructured data (e.g. website and PDF) into structured knowledge, and you will be ready to use in a few minutes.
Continuously improve your content and performance based on actionable insights and excellent feedback.
WHAT BRANCHLY CAN DO
Features.
Experience the new way of finding. Another cutting-edge technology that we provide to you so that your customers don't have to search for long but can find, because the highly advanced semantic search function understands inputs like a human.
Trend-based and efficient. Finally, your customers receive the navigation menus for the truly relevant topics. Based on specially developed algorithms and analyses, we track what the users request the most, and based on that, we automatically switch the navigation menus according to the intervals you've selected. This way, your customer immediately sees the most relevant topics right away.
Gone are the times when your customers had to fight through the channel jungle and still end up in the wrong place. Complex inquiries are automatically redirected to the best contact channel, saving your customers time and enabling efficient interaction without customer repetition.
Gain deep insights into customer usage, discover optimization potential, determine your ROI, and find out if a concern has been conclusively resolved.
Goodbye data silos for customer service. We know that your customers have been googling for decades before seeking the solution on your website, and you know that too. Therefore, all of your content in our knowledge database is also SEO-friendly, and your users will already receive their answer in Google. And the best part is, you can finally handle, monitor, and update all online customer concerns in one platform.
Somewhere everything starts. Offer your customers a direct and easy entry to mention their concerns and solve them directly, or finally to load into the right channel, which not only helps the customer quickly, but is also efficiently manageable for you.
OUR HIGHLIGHTS
The branchly DNA.
branchly
Other solutions
Pre-filtering and routing of requests reduce contact volume and improve the user experience.
High complexity in support channels leads to inefficiencies, lack of measurability, poor user experience.
Simple integration and dynamic, time- and cost-efficient solution in Customer Service.
Introduction of new digital channels leads to higher costs and workload.
Complete traceability for comprehensive evaluation of content & processes.
The use of multiple support channels (chatbots, phone, email, FAQs) makes it difficult to prove that issues have been successfully resolved.
Efficient use of branchly AI for precise, reliable responses based on your content.
Inaccurate use of ChatGPT can lead to misleading responses or hallucinations.
WE ARE GOOD
Our numbers.
final support requests
Direct ROI from usage
more cost-effective than traditional support channels
IN GOOD COMPANY
