Chatbots vs. Humans: Who wins the future of service? with Stefan Schmid | Branch Out #1

Is customer support as we know it coming to an end? In the first episode of Branch Out, we take a look behind the scenes of an industry facing its biggest upheaval. Together with Stefan Schmid, we analyze how chatbots and voice AI are replacing phone calls with real people—or perhaps even improving them. We talk about the future of accessibility, new technological developments, and the question: In two years, will we even notice whether we are speaking with a machine or a human?