Marketing and customer service united in one platform.

The AI layer for your website. The platform combines user interfaces, centralized knowledge management, insights based on real user data, and automated optimization of your website.

See on your website

Platform

Platform architecture

The content of your website can achieve its full impact with the help of the various building blocks of the branchly platform.

Platform

Platform architecture

The content of your website can achieve its full impact with the help of the various building blocks of the branchly platform.

User Interfaces

Everywhere on your website.

Let your website visitors find relevant content quickly, precisely, and efficiently - comprehensively and contextually.

User Interfaces

Everywhere on your website.

Let your website visitors find relevant content quickly, precisely, and efficiently - comprehensively and contextually.

CHAT

communicates seamlessly, in multiple languages, and individually with your customers.

Page-specific question suggestions tailored to visitors.

Only the desired content.

More about chat

CHAT

communicates seamlessly, in multiple languages, and individually with your customers.

Page-specific question suggestions tailored to visitors.

Only the desired content.

More about chat

Search

Hybrid AI search with proprietary search logic.

Get personalized answers with branchlyAI.

Search term highlighting and navigation to the text source.

More about search

Search

Hybrid AI search with proprietary search logic.

Get personalized answers with branchlyAI.

Search term highlighting and navigation to the text source.

More about search

NAVIGATOR

With intelligent routing and dynamic navigation, your customers are taken directly to the right content.

Trend-based, dynamic & efficient.

Topic-based routing to contact channels.

More about the Navigator

NAVIGATOR

With intelligent routing and dynamic navigation, your customers are taken directly to the right content.

Trend-based, dynamic & efficient.

Topic-based routing to contact channels.

More about the Navigator

FORM

Automatically answers routine inquiries in advance.

Intent-based routing.

smart AI form that adapts fields in real time.

FORM

Automatically answers routine inquiries in advance.

Intent-based routing.

smart AI form that adapts fields in real time.

Knowledge management

Give the AI your knowledge, clearly & effortlessly.

The brain behind your communication. Usable without prior AI knowledge.

Knowledge management

Give the AI your knowledge, clearly & effortlessly.

The brain behind your communication. Usable without prior AI knowledge.

Knowledge base

A central, always up-to-date single source of truth for your AI, clearly organized into nodes.

Learn more about the knowledge base

AI Actions

More about the AI initiatives

Data sources

Website crawler

Website crawler

Website crawler

File upload

File upload

File upload

OpenAPI specification

Navi-gator

OpenAPI specification

HelpSpace

HelpSpace

Help Space

Webhook

Webhook

Webhook

More about the data sources

Monitoring

Understand what truly drives your users.

Through the platform’s various building blocks, you unlock the full impact for your website.

Monitoring

Understand what truly drives your users.

Through the platform’s various building blocks, you unlock the full impact for your website.

Every interaction at a glance.

Track all interactions across all interfaces.

Understand which questions are on your target audience's minds.

Review the detailed history of all conversations so you always stay in full control and maintain a clear overview.

Deep insights. Across all interfaces.

What are the most important topics and real pain points of your target audience?

Discover knowledge gaps automatically.

Lightweight metrics.

Deep insights. Across all interfaces.

What are the most important topics and real pain points of your target audience?

Discover knowledge gaps automatically.

Lightweight metrics.

Optimizer

Optimize your website automatically.

The optimizer analyzes your data and suggests easy-to-implement measures for improvement.

Optimizer

Optimize your website automatically.

The optimizer analyzes your data and suggests easy-to-implement measures for improvement.

AI-driven optimization recommendations

The optimizer automatically transforms valuable data into helpful content.

More about the Optimizer

Push to CMS
Easy to Run
Automated FAQ generation

Keep your FAQs automatically relevant based on real user data.

Future-proof

AI without compromise. Simple, secure, limitless.

Future-proof

AI without compromise. Simple, secure, limitless.

GDPR & EU AI Act
compliant
Accessible & WCAG-compliant
Your AI, Your Control
Excellent
Service
No prior AI knowledge
required
Seamlessly multilingual in 101 languages

Monitoring

Your AI update. Straight to your inbox.

Monitoring

Your AI update. Straight to your inbox.

Weekly email overview.

Summary of trending topics and user inquiries from last week.

Provides immediately actionable tips for continuous optimization.

No login or manual reporting required.

Monitoring

Connect AI interactions with your conversions.

Monitoring

Connect AI interactions with your conversions.

Custom event tracking

Connect purchases, sign-ups, or milestones directly to your AI data to determine the true value of each interaction.

Simply via API from your existing systems directly into the branchly dashboard.

Understand precisely which interactions lead to events.

Custom event tracking

Connect purchases, sign-ups, or milestones directly to your AI data to determine the true value of each interaction.

Simply via API from your existing systems directly into the branchly dashboard.

Understand precisely which interactions lead to events.

Optimizer

From user dialogue directly into the CMS: Automated FAQs.

Optimizer

From user dialogue directly into the CMS: Automated FAQs.

Automated FAQ generation.

Create FAQs from real user questions.

Synchronization via webhook with your CMS.

Automated content that sustainably improves your SEO and GEO performance.

Chat

Questions that think ahead.

Chat

Questions that think ahead.

Context-based suggested questions.

Suggested questions that trigger interactions.

Precise context based on the current page content and the chat history.

Returning users can continue right where they left off thanks to their saved history.

Context-based suggested questions.

Suggested questions that trigger interactions.

Precise context based on the current page content and the chat history.

Returning users can continue right where they left off thanks to their saved history.

Interfaces

Speak instead of typing: AI with voice and hearing.

Interfaces

Speak instead of typing: AI with voice and hearing.

Voice Input & Audio Output (TTS/STT).

Users simply ask questions using voice commands.

High-quality text-to-speech technology reads out responses smoothly and makes information audible.

For accessibility and a vibrant user experience.

Interfaces

Simply multilingual.

Interfaces

Simply multilingual.

Interfaces that understand every language.

Automatically detects your users' language and adapts instantly.

Natively follows the browser language.

Serve an international audience with a single setup.

Interfaces that understand every language.

Automatically detects your users' language and adapts instantly.

Natively follows the browser language.

Serve an international audience with a single setup.

Monitoring

From chat log to a clear strategy.

Monitoring

From chat log to a clear strategy.

Topic and intent analysis.

Automatically classifies each interaction by topic and intent.

Transforms chat logs into valuable, easy-to-understand insights.

No manual review required.

Knowledge management

The interface for AI-native workflows.

Knowledge management

The interface for AI-native workflows.

branchly platform MCP server.

Allow AI agents to create content, manage configurations, and trigger workflows completely autonomously.

Integrate branchly seamlessly and without friction into your AI pipelines.

Scale your infrastructure for the AI era.

branchly platform MCP server.

Allow AI agents to create content, manage configurations, and trigger workflows completely autonomously.

Integrate branchly seamlessly and without friction into your AI pipelines.

Scale your infrastructure for the AI era.

Connections

branchlyAI for your own frontends.

Connections

branchlyAI for your own frontends.

Public API for CHAT & SEARCH.

Integrate branchly CHAT & SEARCH seamlessly into any system via our REST API.

Connect your AI with all tools, whether Slack, WhatsApp, Microsoft Teams, or a completely custom app.

Build customized AI experiences with our open interface.

Monitoring

Understand why the AI responds the way it does.

Monitoring

Understand why the AI responds the way it does.

Insight into AI logic.

See exactly which actions the AI has performed for each conversation step.

Identify the exact data nodes and knowledge elements on which the answer is based at the click of a button.

Keep full control and correct logic immediately.

Insight into AI logic.

See exactly which actions the AI has performed for each conversation step.

Identify the exact data nodes and knowledge elements on which the answer is based at the click of a button.

Keep full control and correct logic immediately.

FAQ

Frequently Asked Questions.

What is the branchly platform and what main functions does it offer?

Who is the branchly platform suitable for, and is prior AI knowledge required to use it?

Why does using the branchly platform sustainably improve customer service?

How can existing company knowledge be connected to branchly AI?

Where and how do website visitors interact with the branchly AI?

What specific optimizations does the branchly Optimizer perform on the website?

How does branchly ensure data protection and legal compliance when using the AI platform?

Experience the AI communication of tomorrow today!

Schedule appointment now