Marketing & Kundenservice vereint in einer Plattform.
Der KI-Layer für deine Website. Die Platform vereint User Interfaces, zentrales Wissensmanagement, Insights mit echten Nutzerdaten und eine automatisierte Optimierung deiner Website.
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136.178 44.284 136.178 44.348 C 136.178 44.667 136.372 44.859 136.696 44.859 C 136.955 44.859 137.15 44.731 137.214 44.475 L 137.733 43.261 L 140.389 43.261 L 140.842 44.475 C 140.907 44.731 141.101 44.859 141.361 44.859 C 141.685 44.859 141.879 44.667 141.879 44.348 C 141.879 44.284 141.879 44.156 141.814 44.092 Z M 140 42.366 L 138.057 42.366 L 139.028 39.936 Z M 107.089 41.471 C 106.701 41.279 106.312 41.151 105.923 41.023 C 105.729 40.959 105.47 40.895 105.275 40.831 C 104.757 40.639 104.498 40.448 104.498 40.128 C 104.498 39.617 104.887 39.361 105.664 39.361 C 106.053 39.361 106.312 39.425 106.506 39.489 C 106.636 39.553 106.701 39.553 106.765 39.617 C 106.895 39.681 107.025 39.744 107.154 39.744 C 107.478 39.744 107.672 39.553 107.672 39.233 C 107.672 38.977 107.478 38.785 107.154 38.658 C 106.765 38.466 106.182 38.402 105.664 38.402 C 104.174 38.402 103.332 39.041 103.332 40.192 C 103.332 40.831 103.656 41.343 104.368 41.662 C 104.757 41.854 105.081 41.918 105.47 42.046 C 105.729 42.11 105.988 42.174 106.182 42.302 C 106.636 42.494 106.83 42.749 106.83 43.069 C 106.83 43.644 106.377 44.028 105.599 44.028 C 105.211 44.028 104.887 43.964 104.628 43.836 C 104.433 43.772 104.368 43.708 104.239 43.644 C 104.109 43.58 104.044 43.516 103.915 43.516 C 103.591 43.516 103.397 43.772 103.397 44.028 C 103.397 44.348 103.656 44.475 103.85 44.603 C 104.239 44.795 105.016 45.051 105.664 45.051 C 107.089 45.051 107.996 44.284 107.996 43.069 C 107.932 42.302 107.672 41.79 107.089 41.471 Z M 115.187 44.348 C 115.187 44.667 115.447 44.859 115.706 44.859 C 116.03 44.859 116.224 44.603 116.224 44.348 L 116.224 38.913 C 116.224 38.53 115.965 38.274 115.576 38.274 C 115.317 38.274 115.123 38.402 114.993 38.594 L 112.92 41.982 L 110.847 38.594 C 110.717 38.402 110.523 38.274 110.264 38.274 C 109.875 38.274 109.616 38.53 109.616 38.913 L 109.616 44.348 C 109.616 44.667 109.875 44.859 110.134 44.859 C 110.458 44.859 110.653 44.603 110.653 44.348 L 110.653 40.448 L 112.337 43.133 C 112.467 43.325 112.661 43.452 112.855 43.452 C 113.05 43.452 113.244 43.325 113.374 43.133 L 115.058 40.448 L 115.058 44.348 Z M 129.375 41.471 C 128.987 41.279 128.598 41.151 128.209 41.023 C 128.015 40.959 127.756 40.895 127.561 40.831 C 127.043 40.639 126.784 40.448 126.784 40.128 C 126.784 39.617 127.173 39.361 127.95 39.361 C 128.209 39.361 128.468 39.425 128.792 39.489 C 128.922 39.553 128.987 39.553 129.051 39.617 C 129.181 39.681 129.311 39.744 129.44 39.744 C 129.764 39.744 129.958 39.553 129.958 39.233 C 129.958 38.977 129.764 38.785 129.44 38.658 C 129.051 38.466 128.468 38.402 127.95 38.402 C 126.46 38.402 125.618 39.041 125.618 40.192 C 125.618 40.831 125.942 41.343 126.654 41.662 C 127.043 41.854 127.367 41.918 127.756 42.046 C 128.015 42.11 128.274 42.174 128.468 42.302 C 128.922 42.494 129.116 42.749 129.116 43.069 C 129.116 43.644 128.663 44.028 127.885 44.028 C 127.497 44.028 127.173 43.964 126.914 43.836 C 126.719 43.772 126.59 43.708 126.525 43.644 C 126.395 43.58 126.33 43.516 126.201 43.516 C 125.877 43.516 125.683 43.772 125.683 44.028 C 125.683 44.348 125.942 44.475 126.136 44.603 C 126.525 44.795 127.302 45.051 127.95 45.051 C 129.375 45.051 130.282 44.284 130.282 43.069 C 130.282 42.302 129.958 41.79 129.375 41.471 Z M 123.35 38.338 C 123.026 38.338 122.832 38.594 122.832 38.849 L 122.832 42.174 C 122.832 42.685 122.703 43.133 122.443 43.452 C 122.119 43.772 121.731 43.9 121.148 43.9 C 120.565 43.9 120.176 43.772 119.917 43.452 C 119.658 43.133 119.528 42.749 119.528 42.174 L 119.528 38.849 C 119.528 38.53 119.269 38.338 119.01 38.338 C 118.686 38.338 118.492 38.594 118.492 38.849 L 118.492 42.238 C 118.492 43.005 118.686 43.644 119.139 44.092 C 119.658 44.603 120.37 44.923 121.277 44.923 C 122.184 44.923 122.897 44.667 123.415 44.092 C 123.804 43.644 124.063 43.005 124.063 42.238 L 124.063 38.849 C 123.869 38.53 123.61 38.338 123.35 38.338 Z M 147.45 1.002 C 147.45 0.555 147.062 0.171 146.608 0.171 C 146.09 0.171 145.766 0.555 145.766 1.002 L 145.766 23.058 L 127.497 0.746 C 127.173 0.363 126.914 0.171 126.525 0.171 C 125.942 0.171 125.488 0.619 125.488 1.13 L 125.488 25.424 C 125.488 25.871 125.877 26.255 126.395 26.255 C 126.914 26.255 127.237 25.871 127.237 25.424 L 127.237 3.304 L 145.442 25.616 C 145.766 25.999 146.025 26.191 146.414 26.191 C 146.997 26.191 147.45 25.807 147.45 25.232 Z M 111.56 25.488 C 111.754 25.999 112.078 26.255 112.531 26.255 C 113.05 26.255 113.374 25.935 113.374 25.424 C 113.374 25.296 113.309 25.04 113.244 24.848 L 103.267 1.066 C 103.073 0.555 102.749 0.171 102.036 0.171 C 101.388 0.171 101.064 0.555 100.805 1.066 L 90.828 24.785 C 90.764 24.976 90.699 25.296 90.699 25.36 C 90.699 25.807 90.958 26.191 91.541 26.191 C 92.059 26.191 92.318 25.935 92.513 25.424 L 95.234 18.967 L 108.839 18.967 Z M 102.036 2.6 L 108.385 17.624 L 95.752 17.624 Z M 173.559 25.871 C 168.505 25.871 163.711 22.994 161.573 18.136 C 160.796 16.346 160.407 14.492 160.472 12.51 C 160.472 11.998 160.926 11.551 161.444 11.615 C 161.962 11.615 162.416 12.062 162.351 12.574 C 162.286 14.236 162.61 15.834 163.323 17.369 C 165.784 22.931 172.393 25.488 178.029 22.994 C 183.665 20.565 186.256 14.044 183.73 8.482 C 181.786 4.199 177.316 1.514 172.587 1.961 C 172.069 2.025 171.615 1.641 171.55 1.066 C 171.486 0.555 171.874 0.107 172.457 0.043 C 178.029 -0.404 183.276 2.664 185.544 7.715 C 188.459 14.236 185.479 21.844 178.871 24.721 C 177.057 25.488 175.308 25.871 173.559 25.871 M 83.378 2.089 C 83.832 2.089 84.156 1.769 84.156 1.322 C 84.156 0.938 83.832 0.555 83.378 0.555 L 64.331 0.555 C 63.878 0.555 63.554 0.938 63.554 1.322 C 63.554 1.769 63.878 2.089 64.331 2.089 L 72.948 2.089 L 72.948 25.36 C 72.948 25.807 73.336 26.191 73.855 26.191 C 74.373 26.191 74.762 25.807 74.762 25.36 L 74.762 2.089 Z" fill="rgb(12, 46, 64)" height="55.66335081144143px" id="FYgO3eoCQ" transform="translate(11.338 6.073)" width="186.6620686105989px"/></g></svg>)
Wissensdatenbank
Eine zentrale, stets aktuelle Single-Source-of-Truth für deine KI, übersichtlich in Knoten organisiert.
KI-Aktionen
Jede Interaktion im Blick.
Verfolge alle Interaktionen über sämtliche Interfaces hinweg.
Erkenne welche Fragen deine Zielgruppe bewegen.
Analysiere den detaillierten Verlauf aller Dialoge, damit du jederzeit die volle Kontrolle und Übersicht behältst.
Push to CMS
Einfach Ausführbar
Automatisierte FAQ Generierung
Halte deine FAQs automatisiert relevant auf Basis von echten Nutzerdaten.
DSGVO & EU-AI-Act
konform
Barrierefrei & WCAG- konform
Deine KI, Deine Kontrolle
Ausgezeichneter
Service
Keine KI-Vorkenntnisse
notwendig
Nahtlos Mehrsprachig in 101 Sprachen
Wöchentlicher E-Mail-Überblick.
Zusammenfassung von Trending Topics und Nutzeranfragen der letzten Woche.
Liefert direkt umsetzbare Tipps, um kontinuierlich zu optimieren.
Kein Login oder manuelles Reporting erforderlich.
Automatisierte FAQ Generierung.
Erstelle FAQs aus echten Nutzerfragen.
Synchronisation via Webhook mit deinem CMS.
Automatisierter Content, der Deine SEO- und GEO-Performance nachhaltig steigert.
Voice Input & Audio Output (TTS/STT).
Nutzer stellen Fragen einfach per Sprachbefehl.
Hochwertige Text-to-Speech-Technologie liest Antworten flüssig vor und macht Informationen hörbar.
Für Barrierefreiheit und eine lebendige User Experience.
Themen- und Absichtsanalyse.
Klassifiziert jede Interaktion automatisch nach Themen und Absichten.
Verwandelt Chat-Protokolle in wertvolle & übersichtliche Erkenntnisse.
Keine manuelle Auswertung nötig.
Öffentliche API für CHAT & SEARCH.
Binde branchly CHAT & SEARCH über unsere REST-API nahtlos in jedes System ein.
Verbinde Deine KI mit allen Tools, egal ob Slack, WhatsApp, Microsoft Teams oder eine komplett eigene App.
Baue maßgeschneiderte KI-Erlebnisse mit unserer offenen Schnittstelle.
FAQ
Häufige Fragen.
Was ist die branchly Plattform und welche Hauptfunktionen bietet sie?
Die branchly® Plattform ist ein intelligenter KI-Layer für Websites, der User Interfaces, zentrales Wissensmanagement, datenbasierte Insights und Website-Optimierung vereint. Die Architektur besteht aus vier Kernbausteinen: User Interfaces: KI-Chat, hybride Suche, Navigator und smarte Formulare. Wissensmanagement: Zentrale Datenbank mit diversen Anbindungen für Unternehmensdaten. Monitoring: Analyse von Konversationen und Nutzer-Insights. Optimizer: Automatisierte Optimierungsempfehlungen für die Website auf Basis echter Interaktionen.
Für wen ist die branchly Platform geeignet und sind KI-Vorkenntnisse für die Nutzung erforderlich?
branchly® richtet sich an die Marketing und Customer Support Abteilung von kleinen und mittleren Unternehmen, die die Erstellung von Marketinginhalten, ihren Kundenservice und ihre Website-Navigation durch Künstliche Intelligenz automatisieren und verbessern möchten. Für die Einrichtung und den laufenden Betrieb sind keinerlei KI-Vorkenntnisse notwendig. Das System ist intuitiv bedienbar, barrierefrei und WCAG-konform aufgebaut, sodass jedes Teammitglied die Kontrolle behält.
Warum optimiert der Einsatz von der branchly platform den Kundenservice nachhaltig?
Die Plattform entlastet den Support erheblich, da sie Routineanfragen vollautomatisiert und in 101 Sprachen über intelligente KI-Formulare und Chats vorab beantwortet. Durch "Intent basiertes Routing" werden Nutzer dynamisch zum richtigen Inhalt oder Kontaktkanal geführt. Gleichzeitig analysiert das Monitoring gezielt die Pain Points und Suchanfragen der Zielgruppe, um Wissenslücken automatisch aufzudecken.
Wie lässt sich das bestehende Unternehmenswissen an die branchly KI anbinden?
Das Wissen lässt sich über verschiedene, automatisierte Datenquellen übersichtlich in das System einspeisen. Die Plattform unterstützt dafür Website-Crawler, direkte Datei-Uploads, OpenAPI Spezifikationen, Webhooks sowie native Integrationen (wie HelpSpace). Die KI greift bei der Beantwortung von Nutzerfragen dann ausschließlich auf diese verifizierten und gewünschten Inhalte zurück.
Wo und wie interagieren Website-Besucher mit der branchly KI?
Besucher interagieren direkt und nahtlos auf der jeweiligen Website über verschiedene intelligente Touchpoints. Dazu gehören ein kontextbasierter KI-Chat mit seitenspezifischen Fragevorschlägen, eine hybride KI-Suche (die Suchbegriffe hervorhebt und direkt zur Textquelle navigiert) sowie smarte Formulare, die ihre Felder in Echtzeit an die Eingaben des Nutzers anpassen.
Welche konkreten Optimierungen führt der branchly Optimizer auf der Website durch?
Der Optimizer entlastet Marketing Teams indem er echte Nutzerdaten in konkrete, KI-getriebene Optimierungsempfehlungen verwandelt. Die wichtigste Funktion ist die automatisierte Generierung und Aktualisierung von FAQs auf Basis tatsächlicher Kundenfragen. Diese und andere Optimierungen lassen sich dank der "Push to CMS"-Funktion nahtlos in gängige Systeme wie WordPress, Shopify oder Webflow übertragen.
Wie gewährleistet branchly den Datenschutz und die Rechtssicherheit beim Einsatz der KI-Platform?
branchly® bietet KI ohne Kompromisse bei der Sicherheit: Die Plattform ist vollständig zukunftssicher, arbeitet strikt nach den Vorgaben der DSGVO und ist bereits EU-AI-Act konform. Unternehmen hosten ihre Daten sicher und behalten zu jeder Zeit die volle Kontrolle über ihre eigenen KI-Modelle und eingespeisten Informationen.
Schon heute die KI-Kommunikation von morgen erleben!
